FAQ

You can simply email us at info@thekindtoy.com where our customer service team will be happy to help you with whatever you need!

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

All orders are handled and shipped out from our warehouse in China. Please

allow extra time for your order to be processed during holidays and sale

seasons.

We process orders between Monday and Friday. Orders will be processed

within 3-5 business days from the order date and shipped the next day after the

processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your

orders. After that, it will take 12 - 20 business days for delivery in the United

States, and 15-30 business days for international orders (depending on

location).

The prices displayed on our site are tax-free in US Dollars, which means you

may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order

arrives to its final destination, which are determined by your local customs

office.

Payment of these charges and taxes are your responsibility and will not be

covered by us. We are not responsible for delays caused by the customs

department in your country. For further details of charges, please contact your

local customs office.

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).